We've tried to answer the most frequently asked questions, but if you need further assistance please get in touch.
Accessing my Account
What is my username?
Your username is your email address. Remember this will be the email address you used to set up your UKELA membership. If it does not work, please get in touch. If you change jobs you'll want to update your username to your current email address.
How do I set my password?
Click 'Forgot my Password' on the log in page. On the Password Request page, enter your Username and click submit. Once your password is emailed to you, you can use it to access your personal landing page where you can change your password to something more memorable if you wish.
I've accidentally locked myself out of my account. What should I do?
We can reset your account for you. Please get in touch.
How do I change my username or password?
Log into your account. From there, select 'preferences', at the bottom of the page click 'security' and then the link to change password/username. Choose your new username or password and click save.
How do I update my contact information?
First log in, and on your personal landing page click the 'pen symbol' to update your information. Remember to do this if you change jobs or your personal details change eg. change of name. This will ensure you continue to receive UKELA news.